Food supplement. Not a medicine. Sold by Faunaflexibleel Ltd, London, United Kingdom.

Privacy Policy

Last updated:

1. Information We Collect

When you place an order or contact us, we collect the following personal information:

  • Full name
  • Telephone number
  • Email address (if provided)
  • Delivery address
  • Payment information (collected by courier, not by us)

We also collect information automatically through cookies and analytics services to understand how you use our website.

2. How We Use Your Information

We use your personal data to:

  • Process and fulfill your order
  • Contact you to confirm your order
  • Arrange delivery
  • Provide customer support
  • Comply with legal and regulatory obligations
  • Improve our website and services (analytics only)

3. Legal Basis for Processing (GDPR Article 6)

We process your data under the following legal bases:

  • Contract: Processing is necessary to fulfill your order (Article 6(1)(b))
  • Legal Obligation: Processing is necessary to comply with UK and EU law (Article 6(1)(c))
  • Legitimate Interest: We have a legitimate interest in improving our services and preventing fraud (Article 6(1)(f))
  • Consent: For marketing communications, we rely on your explicit consent (Article 6(1)(a))

4. Data Sharing and Disclosure

We may share your information with:

  • Courier Services: Name, phone, and delivery address (necessary for shipping)
  • Payment Processors: Limited payment information (only upon delivery)
  • Legal Authorities: When required by law

We do not sell or rent your personal data to third parties for marketing purposes.

5. International Data Transfers

Your data is processed and stored within the United Kingdom and European Union. If data is transferred outside these regions, we implement appropriate safeguards under GDPR Article 44-49.

6. Your Data Rights (GDPR Articles 15-22)

You have the following rights regarding your personal data:

  • Right of Access: You can request a copy of your personal data
  • Right to Rectification: You can correct inaccurate information
  • Right to Erasure: You can request deletion (subject to legal retention obligations)
  • Right to Restrict Processing: You can limit how we use your data
  • Right to Data Portability: You can receive your data in a portable format
  • Right to Object: You can object to certain processing activities

To exercise any of these rights, contact us at info@faunaflexibleel.shop

7. Data Retention

We retain your personal data for the following periods:

  • Order information: 6 years (UK tax law requirement)
  • Contact form submissions: 1 year (unless you request deletion)
  • Email marketing list: Until you unsubscribe
  • Website analytics: 13 months (Google Analytics default)

8. Third-Party Services

Google Analytics: We use Google Analytics to understand website traffic and user behaviour. Google processes anonymised data and has its own Privacy Policy.

Google Ads Conversion Tracking: We use Google Ads to track conversions from advertising campaigns. Google Ads uses cookies to measure conversion data. This does not collect personal data but does use cookie identifiers.

Google Maps: Our contact page displays an embedded Google Map. Google may collect location data. See Google's Privacy Policy for details.

9. Cookies

We use cookies to enhance your experience. See our Cookie Policy for detailed information about cookie types and how to manage them.

10. Data Security

We implement appropriate technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

11. Children's Privacy

Our website and products are not intended for children under 18. We do not knowingly collect personal data from children. If we become aware of data collected from a child, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or applicable law. We will notify you of significant changes by posting the updated policy on this page with a new "Last updated" date.

13. Data Protection Officer & Complaints

To contact us about privacy matters:

Right to Lodge a Complaint: If you believe we have violated your data protection rights, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority for data protection:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow, Cheshire SK9 5AF
Phone: +44 20 3338 8299
Website: www.ico.org.uk